Services

Strategic Operations is the ORA’s dedicated process improvement team. They drive strategic initiatives that optimize cross-functional business processes across the ORA, strategic partners, and the research community. Utilizing a process improvement toolbox and strategic expertise, the team ensures that ORA is continuously improving to support Emory’s research enterprise.

Process Improvement 

The Strategic Operations team consist of four individuals, with different specialties, that have come together to address and resolve potential challenges and provide continuous improvement (CI) throughout the Office of Research Administration (ORA). Continuous Improvement (sometime referenced as Process Improvement) is an ongoing effort to improve product services or processes.  These efforts seek “incremental” improvement over time or “breakthrough” improvement all at once.

2021-2022 Projects

Continuous Improvement projects tackles process improvement initiatives that reflect research faculty’s concerns and impacts, including areas such as ORA, Finance, and IT. The CI mindset reflects a long-term dedication to improving processes through their life cycle, rather than treating process improvement as an event. Attached you will find CI Target Projects for 2021-2022.  – Will send this the week of Nov. 15th.

Tools & Templates

Continuous Improvement has several tools to help navigate your improvement journey. These a few tools and templates to support your process improvement pathway.  The Process Improvement Toolkit provides additional tools to specifically guide you through the DMAIC process improvement mode.

  • P3 Form
  • Process Improvement Toolkit (Attached in this email)

Policies and Procedures

Strategic Operations has several policies/procedures to serve as guidelines on how continuous improvement is addressed throughout ORA.

  • Add the Task Force Development and Communication document (from existing website)
  • Add SOPs (from existing website)