Resources

This page provides tools, templates, and guidance to support structured process improvement work across teams. The resources are designed to help frame challenges, align goals, and build a shared understanding of process improvement approaches and language. These materials can help support early preparation for process improvement projects.

Process Improvement Toolkit

This toolkit serves as a practical guide to how process improvement work is approached, helping teams understand the structure, tools, and language used throughout improvement initiatives. While the Process Improvement team continues to lead and facilitate improvement efforts, this toolkit provides a high‑level overview of DMAIC and insight into the methods used so stakeholders can engage more effectively, frame challenges, and prepare for conversations about improvement opportunities.

What to expect from this toolkit:

  • An overview of the DMAIC framework (Define, Measure, Analyze, Improve, Control)
  • Examples of how DMAIC is applied in a flexible, scalable way
  • Gain insight into the tools and approaches used by the Process Improvement team

Teams are encouraged to use this toolkit as a starting point and reach out to the Process Improvement team to discuss partnering on improvement initiatives in their areas.

Process Improvement Toolkit (PDF)